Privacy, in plain English

Last updated September 25, 2026.

What Just Know is

Just Know is a brand of You Have It Maid (Fort Worth, Texas). An app an adult installs on their own phone to give a person they choose (a "Trusted Person") a small signal when an unusual call happens. The account owner chooses who, chooses what is shared, and can remove anyone at any time.

What we never collect

Call audio or recordings. Transcripts. The content of any text message. Your contacts list. Your location. Which apps you use. Browsing history. Bank or card information.

What we do collect

Your name and how your people refer to you (for example "Mom"). For unusual calls only: the direction of the call, when it started and ended, whether the number was international, a one-way scrambled code of the number (so a number you trust can be skipped next time — we can't turn it back into the number), and, only if you choose, the last 4 digits. If you turn it on (Android only), a single yes/no of whether the phone screen was on and unlocked during a long call — never which app. For Trusted People: the mobile number they give us, only if they choose to get texts or calls.

Who can see it

You, and the Trusted People you confirm. You see everything they see. Removing someone ends their access immediately.

How it's protected

Encrypted in transit and at rest; phone numbers are additionally encrypted field-by-field. Staff access is limited and logged. Event history is deleted after 90 days.

Service providers

Google Firebase (hosting, sign-in, database, notifications) and Twilio (texts and calls to Trusted People who opt in). We don't sell personal information or share it for advertising. See the text messaging section below for how mobile numbers are handled.

Text messaging (SMS) and phone calls

Trusted People can choose to get text messages and automated calls from Just Know about the person who invited them. They opt in inside the Just Know app by entering their mobile number and checking the box to receive texts and calls. Message frequency varies (typically only when a call with an unknown number runs long). Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all information-sharing categories in this policy and will not be shared with any third parties. We share mobile numbers only with our messaging provider (Twilio) so the texts and calls you asked for can be delivered.

Your choices

Pause Just Know, change what's shared, remove people, or delete your account at any time. Questions: hello@justknow.me.